Terms & Conditions

1Our Services

Moore Fitness and Health provides services which may include:

• personal training and fitness services;
• massage;
• kinesiology;
• health and wellbeing coaching;
• movement and exercise education;
• workshops, webinars and educational programs;
• online or recorded educational content; and
• other health, fitness and wellbeing services offered from time to time.

The particular services available, their format, inclusions and pricing may change from time to time.

2Health and Personal Responsibility

Our services are intended to support your health, fitness and wellbeing but are not a substitute for medical diagnosis, treatment or advice from an appropriately qualified healthcare professional.

You are responsible for providing accurate and relevant information about your health, medical conditions, injuries, medications, physical limitations and other circumstances that may affect your participation in our services.

Please tell us promptly if your health or circumstances change in a way that may affect your ability to safely participate.

Where appropriate, we may recommend that you obtain medical clearance or seek advice from another suitably qualified health professional before commencing or continuing a service.

You are encouraged to communicate with us during any exercise, treatment or session and advise us immediately if you experience pain, discomfort, dizziness or any other concerning symptoms.

3Bookings and Appointments

Bookings are subject to availability and are not confirmed until accepted by Moore Fitness and Health.

You are responsible for ensuring that the contact and booking information you provide is accurate.

Please arrive or be available at the agreed time for your appointment.

If you arrive late, we may need to shorten the session so that subsequent appointments are not affected. Where this occurs, the full session fee may still apply.

4Cancellations and Rescheduling

We understand that circumstances change.

If you need to cancel or reschedule an appointment, please provide as much notice as possible.

Our cancellation requirements and any applicable cancellation fee will be communicated when you make your booking or as part of the relevant service or program conditions.

Where a cancellation fee applies, it will be reasonable having regard to the circumstances and applicable Australian consumer law.

If Moore Fitness and Health needs to cancel or reschedule an appointment, we will endeavour to provide as much notice as reasonably possible and arrange an alternative time.

5Fees and Payments

Prices for services, programs, workshops or other offerings will be displayed on our website, booking system, registration page or otherwise communicated to you before purchase.

Payment may be required at the time of booking or registration.

Online payments may be processed securely through Stripe or another payment provider advised to you.

You are responsible for ensuring that payment information supplied is accurate and that you are authorised to use the payment method provided.

Any applicable fees, inclusions or payment arrangements will be explained as part of the relevant service or offer.

6Refunds

Refunds and remedies are provided in accordance with applicable Australian law, including the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

For change-of-mind cancellations, refunds or credits may depend on the particular service, program, workshop or offer purchased and any cancellation conditions disclosed at the time of booking.

Please contact us if you have a concern regarding a purchase so that we can discuss the circumstances with you.

7Workshops, Webinars and Events

Specific terms may apply to workshops, webinars, courses or events, including:

• registration and payment requirements;
• early-bird or promotional pricing;
• cancellation and transfer conditions;
• attendance requirements;
• access to recordings;
• provision of notes, workbooks or other resources; and
• the period for which recordings or online materials remain available.

Any specific conditions provided when you register form part of these Terms & Conditions.

If a workshop or event is cancelled by Moore Fitness and Health, participants will be offered an appropriate remedy, which may include transfer to another date, a credit or refund as appropriate.

8Workshop and Webinar Recordings

Some workshops, webinars or online sessions may be recorded.

Where recording occurs, participants will be notified as appropriate.

Depending on the format of the session, participant names, voices, images, questions or contributions may be captured in the recording.

Where recordings are made available to participants following a workshop or webinar, access is for the participant's personal use unless otherwise stated.

Recordings must not be copied, shared, published, sold, distributed or made available to other people without the written permission of Moore Fitness and Health.

9Online and Recorded Content

Any online programs, videos, recordings, workbooks, downloads or other digital materials provided by Moore Fitness and Health are provided for personal use unless we expressly agree otherwise.

Access may be provided for a specified period. Where an access period applies, this will be communicated when you purchase or register.

You are responsible for ensuring that you have suitable internet access, equipment and software to access online services or digital materials.

10Intellectual Property

Unless otherwise stated, the content created and provided by Moore Fitness and Health remains the intellectual property of Moore Fitness and Health or the relevant copyright owner.

This may include:

• website content;
• written materials;
• workshop and webinar content;
• presentations;
• videos and recordings;
• exercise and educational resources;
• handouts and workbooks;
• graphics and photographs; and
• program materials.

Materials provided to you are for your personal use only unless we give you written permission for another use.

You must not reproduce, copy, modify, distribute, publish, sell, teach from or commercially exploit our materials without prior written permission.

11Testimonials, Photographs and Media

We will seek appropriate consent before using identifiable client photographs, videos, recordings or testimonials for promotional or marketing purposes.

Participation in Moore Fitness and Health services does not automatically constitute permission for us to use your image, testimonial or identifiable information for marketing purposes.

Separate consent may be obtained where appropriate.

12Website Information

Information provided on the Moore Fitness and Health website is general in nature and is not intended to replace personalised medical or healthcare advice.

While reasonable care is taken in preparing website content, we do not guarantee that all information will be complete, current or suitable for every individual.

Please refer to our Website Disclaimer for further information.

13Third-Party Services and Links

Our website and services may use or link to third-party providers, websites or platforms.

These may include payment processors, booking systems, communication platforms, social media platforms or other online services.

Your use of third-party services may also be subject to the provider's own terms, conditions and privacy practices.

Moore Fitness and Health is not responsible for the content or operation of independent third- party websites.

14Limitation of Liability

To the extent permitted by law, Moore Fitness and Health is not responsible for loss or damage arising from the use of our website or services where that loss or damage could not reasonably have been prevented by us.

You remain responsible for following instructions, communicating relevant health information and exercising reasonable care when participating in physical activities or implementing general health, fitness or wellbeing information.

Nothing in these Terms & Conditions excludes, restricts or modifies rights or remedies available to you under the Australian Consumer Law or any other law where those rights or remedies cannot lawfully be excluded.

15Privacy

We respect your privacy and handle personal and health information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Our Privacy Policy is available on the Moore Fitness and Health website.

16Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.

The current version will be published on our website. Changes will not remove rights that you have under applicable law.

17Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any dispute relating to these Terms & Conditions is subject to the jurisdiction of the courts and tribunals of New South Wales and any applicable Commonwealth jurisdiction.

18Contact Us

If you have questions about these Terms & Conditions, please contact: